NobleBank Personal Online Banking &
Mobile App Update
Frequently Asked Questions for Consumer Online Banking Update Customer Guide
Thank you for choosing NobleBank. We're excited to introduce our new Online Banking platform and mobile app. This upgrade provides a modern banking experience while keeping the features you use every day. This guide answers the most common questions about the transition. If you need assistance at any time, our team is happy to help.
Please note that this digital banking update is NOT for Commercial Online Banking customers.
Write down or take screenshots of any alerts you've created.
If you currently use the SecurLOCK Equip™ app, save your card alerts and controls for reference.
If you've hidden accounts, they will become visible to you and anyone using your login after the upgrade. You can now re-hide them.
If you use the mobile app, make sure you know your username and password. You'll need them the first time you sign in.
Set up your account alerts/notifications again.
Set up your card controls and alerts in Card Management.
Hide any accounts you don't want displayed.
Sign into the mobile app once using your username and password. After that, biometric login will be available on supported devices.
Your Bill Pay payees, history, and scheduled payments will transfer automatically.
Scheduled transfers will continue as planned.
Biometric login is not currently supported on Samsung Galaxy devices due to security concerns. Continue signing in with your username and password.
Card Management is built directly into the new NobleBank mobile app. It allows you to manage your debit card, receive alerts, and control how and where your card can be used to protect your money.
The SecurLOCK Equip™ app has been replaced by Card Management within the NobleBank mobile app. There is no longer a separate SecurLOCK™ app.
Transaction controls
Merchant category controls
Location controls, including travel settings
Alerts for purchases, declines, frozen/unfrozen cards, and control violations
Enhanced transaction details
For your security, use the navigation menus within Online Banking instead of your browser's Back button.
Website: Self Service > Account Maintenance.
Mobile App: More > Account Management > Account Maintenance.
External accounts: Move Money > Checking & Savings Transfers > Manage Accounts.
Website: Move Money > Loan Payments & Credit Line Advances.
Mobile App: Move Money > Loan Payment > Make Payment/Advance.
During the first few months after the upgrade, Online Banking may ask for a security code until it recognizes your device. This added security helps protect your account.
For your protection, transfers may require a verification code until your device becomes recognized.
Use Account Maintenance and select the Hide/Show tab on the website. On the mobile app, use Move Money to get to Account Maintenance and select the Hide/Show tab.
Website: Move Money > Bill Pay.
Mobile App: Tap the Bill Pay icon.
You'll need to set up your account alerts again after the upgrade. Required security alerts will carry over automatically.
Website: Self Service > Alerts.
Mobile App: Profile icon > View All Notifications > Alerts.
Website: Self Service > Self Administration > Mobile Management.
Mobile App: Profile icon > View All Notifications > Alerts.
No. Simply sign in once with your username and password. After that, biometric login will work as normal on supported devices. Samsung Galaxy devices currently require username and password.
Website: Accounts > Reports.
Website: Accounts > Documents or select the Documents icon from your account screen.
Mobile App: Statements are not currently available within the mobile app.
Beginning August 10, 2026, open your current NobleBank app. If it doesn't update automatically, you may visit your App Store or Play Store to download the new version. Your device will prompt you to install the latest version on August 12, 2026.
Yes. Select Move Money > Zelle® within Online Banking.
Yes. Click on the column header you wish to sort by.
Website: Select Move Money > Checking & Savings Transfers > Add Accounts > External
Mobile App: Move Money > Transfer between your accounts > Manage Accounts > Add Accounts > External
They appear in alphabetical order. You may rename them by visiting FAQ #9.
Click Menu > Cards > Scroll to the card > Controls
Click Menu > Cards > Hamburger Menu (top right) >Notification Settings
Yes, after overnight processing.
Apple Devices: iOS 17 or later
Android Devices: Android 12 or later
iPhone/iPad: Settings > General > About and look for iOS Version
Android: Settings > About Phone and look for Android Version The exact steps may vary by device.
If you have questions before or after the upgrade, please contact NobleBank or visit your nearest branch. Our team is ready to help make your transition as smooth as possible.